In late January, mere days before the 2020 Grammy Awards were to take place, a series of allegations made by former Recording Academy CEO Deborah Dugan became public. The crisis spelled a huge hit to the credibility of the 62-year-old organization. Viewership had already been in decline for a while, culminating in a 12-year low …
Continue reading “Grammy’s Controversy: What Will the Future Hold for the Recording Academy?”
Crises can occur at any time and to any individual or organization. If you’re a celebrity, politician, corporation, or association you should identify and assess the risks of various potential crises, and prepare a plan to successfully navigate when a crisis does occur. Below, I list a variety of vital steps to take when a …
Continue reading “8 Essentials for Communication During a Crisis”
In the PR world, we’ve all heard about the 1982 Tylenol crisis and how it should be regarded as the ultimate model for corporate responsibility and crisis control. The handling of the crisis — in which seven people were killed upon ingesting cyanide-laced Tylenol — is reified amongst crisis managers as the standard in damage …
Public voices are more conscious and powerful than ever in the digital age. Organizations, no matter how big or small, need a thorough digital crisis management plan in order to effectively prevent, prepare for, and mitigate crises.
Boeing was the subject of 2019’s biggest PR crisis. For individuals new to crisis management, the corporation’s handling of its crisis provide some basic lessons in what to avoid and what basic rules ought to be applied in crisis scenarios.
CONTROL, by Fiayo.